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Order Form |
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Business
practices governing transactions between merchant and consumer:
Transactions via our electronic catalogue
PAYMENT OPTIONS :
Visa, MasterCard, and American Express credit cards are accepted.
TERMS OF SALE :
Our prices are in Canadian dollars. Federal tax and provincial tax (where applicable)
are added to the basic price, as well as a delivery charge, applicable taxes on
the delivery charge, and other charges such as duty and customs broker’s fees.
DELIVERY :
Delivery times : Delivery times vary depending on the destination
and the speed of delivery selected; you will be offered a choice at the checkout.
Fees : Delivery fees vary depending on the destination and the
speed of delivery selected; you will be offered a choice at the checkout.
Mode : We now rely on the services of Canada Post Corporation.
Should we be forced to change carriers for some reason, you will be notified.
FAILURE TO MEET DELIVERY DEADLINE : If for any reason we are unable
to deliver your order on time, we will let you know as soon as possible and you
will be given the option of cancelling your order.
RETURNS AND EXCHANGES
:
If you receive damaged merchandise, you can return it to us free of charge
provided it is still in its original packaging. If, however, the original packaging
is too damaged to return, simply put the entire package in a slightly bigger box
and send everything to us. We will refund the full value of the merchandise, plus
your shipping expenses as well as the expenses for returning the package, within
30 days following receipt of the returned product.
CANCELLATION :
You have 24 hours to correct or cancel your order. PAYMENT SECURITY: When you
use the Desjardins secure payment system to make a purchase, your transaction is
sent to an Internet payment terminal via a secure connection. The connection uses
the SSL.2 128-bit encryption protocol, which corresponds to the current security
standard.
All data on the operation (details of the order, customer identification, credit
card number) are encrypted for transfer from your computer to the Desjardins server,
which is the only server that can read the encryption. Desjardins then returns your
order information to the merchant, without your credit card information.
We disclaim all responsibility in view of the fact that confidential information
concerning you could be divulged.
EMAIL : You will receive no promotional email without your consent.
Also, you can withdraw your consent to receive such email at any time.
HANDLING OF COMPLAINTS :
If you wish to make a complaint, please communicate with
POLICY ON PROTECTING PERSONAL INFORMATION
COLLECTION AND USE OF INFORMATION
:
Information collected is used only to process your order correctly and to deal
with your complaints, if any.
When you order, only the following personal information is collected:
First name
Last name
Address
Telephone number
Email address
Rest assured that all personal information you provide will be kept confidential,
and will be used for the following purposes only :
- to provide email confirmation of your order;
- to send a receipt for your payment;
- to fill your order accurately and deliver it quickly.
CONSUMER CONSENT :
No information is collected without your consent. Please note that by placing
an order or making a complaint, you automatically give your consent. You can withdraw
your consent at any time: simply communicate with Lisa Nadeau, using the contact
details given above in the “Handling of Complaints” section.
COMMUNICATION OF INFORMATION TO THIRD
PARTIES :
Your personal information will not be divulged to third parties under any circumstances.
PRESERVATION OF INFORMATION :
Both paper and computerized versions of your file are kept. Your personal information
will be kept for the time needed to process your order and/or complaint.
The information will be kept in our office filing cabinets.
DESTRUCTON OF INFORMATION :
After the information mentioned above has been kept for the designated period,
it will be shredded and deleted.
COOKIES :
Our electronic catalogue was produced using ClicShop©. This software uses cookies
in the following way:
First of all, cookies make it possible to keep track of the products you purchase
in a merchant’s store until you are ready to leave. To put it simply, cookies allow
you to shop in merchants’ stores. Cookies are also used to gather statistics that
will help merchants improve their stores. Cookies provide ClicShop© with information
on which pages are visited most frequently, which products are purchased most often,
and so on. This information is then made available to merchants in the form of statistics.
Neither the merchants, nor anyone else (apart from ClicShop©) ever have direct access
to the information contained in the cookies. Moreover, the cookies contain no personal
information (such as your name, address, email address, etc.) unless you expressly
provide such information.
INFORMATION ON OUR POLICY :
If you would like to know more about our personal information protection policy,
communicate with the Complaints Manager, using the contact details provided above. |
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